1. No physical shipping
Inside China Journeys provides travel, experience, planning and visit-support services.
We do not normally sell or ship physical goods. References to “delivery” on this website mean electronic delivery of booking documents and in-person delivery of the confirmed travel service.
2. Electronic delivery
The following may be delivered by email, WhatsApp or WeChat:
- quotations and proposals;
- payment requests;
- booking confirmations;
- itineraries;
- meeting points;
- host, guide or driver details;
- hotel, transport or reservation information; and
- service updates.
3. Confirmation timing
An inquiry is reviewed before availability is confirmed.
Once the required payment has been received and the arrangements are confirmed, we will issue written booking confirmation.
More complex private journeys or business visits may be confirmed in stages as different suppliers and arrangements are secured.
4. In-person service delivery
The travel or experience service is delivered in China on the confirmed date, time and location.
Customers should arrive at the agreed meeting point on time and remain contactable through the agreed communication channel.
5. Delays
If a guest arrives late, the service may need to finish at the originally scheduled time. Extensions are subject to availability and may involve additional cost.
If we or a supplier expect a material delay, we will contact the customer as soon as reasonably possible and propose an updated time, alternative arrangement or other appropriate solution.
6. Contact
Questions about service delivery may be sent to:
Email:Phone / WhatsApp:
WeChat: