1. Who we are
Inside China Journeys is operated by , Hong Kong Business Registration No. .
This policy explains how we collect, use, store and share personal information when you visit our website, submit an inquiry, request a quotation, make a booking or use our services.
2. Information we may collect
We may collect:
- name and contact details;
- nationality and country of residence;
- travel dates, group composition and preferences;
- passport or identification information where reasonably required;
- dietary, accessibility, health or emergency information voluntarily provided for service delivery;
- booking, itinerary and payment records;
- messages, emails and customer-support communications;
- website usage and basic device information; and
- feedback and survey responses.
3. Payment information
Payments may be processed through third-party payment providers.
When a hosted payment link is used, we do not directly receive or store the customer’s full payment-card details. Payment providers may process information according to their own privacy and security policies.
4. How we use information
We use personal information to:
- respond to inquiries;
- prepare quotations and itineraries;
- confirm and deliver travel services;
- coordinate with hotels, transport providers, hosts, guides, venues and other suppliers;
- process and reconcile payments;
- provide customer support;
- manage cancellations, refunds and complaints;
- prevent fraud and protect account security;
- comply with legal and regulatory obligations; and
- send marketing communications where consent has been provided.
5. Sharing information
We may share information with:
- our related Mainland China operating company where required for service delivery;
- hotels, transport providers, guides, hosts, venues, restaurants and other suppliers involved in the booking;
- payment processors, banks and financial-service providers;
- website, email, cloud-storage and technology providers;
- accountants, auditors and professional advisers; and
- regulators or authorities where legally required.
We share only information reasonably required for the relevant purpose.
6. International transfers
Our customers and service providers may be located in different countries.
Information may therefore be processed in Hong Kong, Mainland China and other locations required for booking, payment or technical support.
We take reasonable steps to protect information when it is transferred or shared.
7. Retention
We retain personal information only for as long as reasonably necessary for service delivery, customer support, accounting, dispute handling, fraud prevention and legal or regulatory requirements.
8. Security
We use reasonable organisational and technical measures to protect information.
No online or electronic system can be guaranteed to be completely secure, and customers should avoid sending unnecessary sensitive information through unsecured channels.
9. Customer choices and rights
Subject to applicable law, customers may request access to, correction of or deletion of their personal information.
Some information may need to be retained for legal, accounting, fraud-prevention or contractual reasons.
10. Marketing
Marketing messages are sent only where permitted.
Customers may unsubscribe by using the link in the message or by contacting .
11. Cookies and website analytics
The website may use essential cookies and limited analytics to operate the site, understand usage and improve performance.
12. Children
Our services may be used by families, but bookings must be made by an adult.
Personal information about minors should be provided only where reasonably required for the confirmed service.
13. Contact
Privacy questions or requests may be sent to:
Email:
Registered office: