Customer Support

GENERAL SUPPORT

For general inquiries, we normally respond within one business day.

ACTIVE TRIPS

Guests with a confirmed active journey or experience will receive trip-specific contact and support details in their booking confirmation.

PAYMENT AND BOOKING QUESTIONS

When contacting us about a payment, booking, cancellation or refund, please include:

• full name;
• booking reference;
• travel or service date;
• payment date and amount, where relevant; and
• a brief explanation of the issue.

COMPLAINTS

Please tell us about a problem as soon as possible so we have an opportunity to assist.

Formal complaints should be sent to . We will acknowledge the complaint and aim to provide a substantive response within a reasonable period based on the complexity of the issue.

BUSINESS INFORMATION